Returns & Exchanges

• All sales are final. There are no exchanges, returns, or credits.

Damaged & Defective Merchandise

• With the exception of our Sample Gowns, all of our gowns are BRAND NEW and inspected by our employees prior to shipping.
• Upon arrival, if the box is damaged please notify your carrier at the time of delivery.
• If you believe the merchandise is damaged or defective, please call 815-915-8772 or email the store seanphilipbridals@gmail.com within 3 days to receive a Return Authorization Number. All returns must have the Return Authorization Number and received within 7 days.
• Upon receipt of the merchandise, if we find the product defective as described we will contact the designer and repair or replace as advised by the designer. Sean Philip Bridals will incur shipping charges on this merchandise.
• If we find the merchandise free of defects or damage or has been misused, then the item will ship the merchandise back to you. Sean Philip Bridals will NOT incur any shipping or insurance charges.

Canceled Orders

All dress or accessory orders canceled from the ordered date will lose 100% of the merchandise purchase price. Sean Philip Bridals reserves the right to cancel, refund, or refuse any order. Sean Philip Bridals should not be liable for any errors or omissions in pricing.

Refunds

No refunds or credit will be issued once dresses/gowns are ordered since each dress/gown is made to order. The dresses/gowns are not returnable to the Designer. This is standard in the bridal industry. The same policy exists for all accessories.

Any refused or non-deliverable merchandise will incur 100% restocking fee.

Authenticity

All of Sean Philip Bridal gowns are 100% Authentic. We do not sell knock-off brands as part of our integrity to protect our Designers.

Special Orders

• Depending on the Designer, most gown and accessory production take approximately 16-24 weeks. Some of our Designers offer Quick Ship and only applies to certain stock.
• All special orders are FINAL sale. There are no exchanges, returns, or credits.

Installment Payment Plans

We want to help you purchase your DREAM gown! Sean Philip Bridals offers an Installment Payment Plan to help you purchase your perfect gown. This program is only available for gowns over $800 with standard delivery of 8 weeks or more. This is not available for rush orders. Additional fees may apply.

How it Works:

50% - Today (non-refundable)

25% - 30 days from Order Date (non-refundable)

25% - 60 days from Order Date (non-refundable)

Please email us at seanphilipbridals@gmail.com for more information.

Online Price Match:

We do honor price matches from reputable bridal salons only. Bridal salons must be brick & mortar and in physical locations. There are no exceptions.